[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.25.0″ _module_preset=”default” custom_margin=”100px||||false|false” custom_margin_tablet=”100px||||false|false” custom_margin_phone=”100px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”|10%||10%|false|false” custom_padding_tablet=”|10%||10%|false|false” custom_padding_phone=”|5%||5%|false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.23″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|tablet” max_width=”100%” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”SHIPPING” module_class=”title-area” _builder_version=”4.24.2″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”18px||0px||false|false” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.25.0″ _module_preset=”default” width=”74%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|tablet” max_width=”100%” custom_margin=”25px||0px||false|false” custom_margin_tablet=”25px||0px||false|false” custom_margin_phone=”25px||0px||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”How long does shipping take?” module_class=”faq-title” _builder_version=”4.23″ _module_preset=”default” title_font=”||||||||” title_text_align=”left” title_text_color=”#000000″ title_font_size=”24px” title_line_height=”24px” custom_margin=”0px||20px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”|300|||||||” text_text_color=”#000000″ text_font_size=”16px” text_line_height=”24px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]We will be shipping your order from New Zealand, once you receive shipping notification, Standard delivery is 3 \u2013 7 business days, however, delivery can take up to 12 business days* if there are delays in customs and up to 14 business days* during peak periods such as Christmas. (*In major metro areas and capitol cities)[\/et_pb_text][et_pb_heading title=”How much does shipping cost?” module_class=”faq-title” _builder_version=”4.27.4″ _module_preset=”default” title_font=”||||||||” title_text_align=”left” title_text_color=”#000000″ title_font_size=”24px” title_line_height=”24px” custom_margin=”0px||20px||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”|300|||||||” text_text_color=”#000000″ text_font_size=”16px” text_line_height=”24px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]We offer Standard Delivery Australia Post for $15.00<\/p>\n
Some products are classed as bulky items due to their size or packaging. Any applicable surcharge will be displayed on the product page and calculated automatically at checkout.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.25.0″ _module_preset=”default” width=”74%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|desktop” max_width=”100%” custom_margin_last_edited=”off|desktop” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Returns” module_class=”faq-title” _builder_version=”4.25.0″ _module_preset=”default” title_font=”||||||||” title_text_align=”left” title_text_color=”#000000″ title_font_size=”24px” title_line_height=”24px” custom_margin=”0px||20px||false|false” custom_margin_tablet=”0px||20px||false|false” custom_margin_phone=”0px||20px||false|false” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”|300|||||||” text_text_color=”#000000″ text_font_size=”16px” text_line_height=”24px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
If in the unfortunate case your product is faulty, or we sent you an incorrect order by mistake, you can send it back to Innova Products Limited, the exclusive distributor of Strahl products in Australia, within 14 days of delivery for a full refund (including shipping).<\/p>\n
If you change your mind, please contact nzinfo@innovaproductsltd.com and we will help you exchange or refund your purchase if returned within 14 days of delivery. Please note: the return shipping cost isn\u2019t covered and refunds need to be sent to the original purchaser\u2019s method of payment. All items must be returned in original condition and in the original Strahl packaging.<\/p>\n
[\/et_pb_text][et_pb_heading title=”Exchanges” module_class=”faq-title” _builder_version=”4.25.0″ _module_preset=”default” title_font=”||||||||” title_text_align=”left” title_text_color=”#000000″ title_font_size=”24px” title_line_height=”24px” custom_margin=”40px||20px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”|300|||||||” text_text_color=”#000000″ text_font_size=”16px” text_line_height=”24px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]We will happily help you process an exchange within 30 days of delivery. The item will need to be returned to us in its original condition with packaging intact. Please reach out to nzinfo@innovaproductsltd.com for help.[\/et_pb_text][et_pb_heading title=”Product Returns Form” module_class=”faq-title” _builder_version=”4.25.0″ _module_preset=”default” title_font=”||||||||” title_text_align=”left” title_text_color=”#000000″ title_font_size=”24px” title_line_height=”24px” custom_margin=”40px||20px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” text_font=”|300|||||||” text_text_color=”#000000″ text_font_size=”16px” text_line_height=”24px” global_colors_info=”{}”]We hope your STRAHL product is perfect for you, but if you do need to return it, contact us for a product return form, and return it with your item(s) within 14 days.[\/et_pb_text][et_pb_heading title=”Important” module_class=”faq-title” _builder_version=”4.25.0″ _module_preset=”default” title_font=”||||||||” title_text_align=”left” title_text_color=”#000000″ title_font_size=”24px” title_line_height=”24px” custom_margin=”40px||20px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”|300|||||||” text_text_color=”#000000″ text_font_size=”16px” text_line_height=”24px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
We can only exchange or refund products purchased from strahlbeverageware.com\/au\/. For products purchased elsewhere, please contact the original retailer.<\/p>\n
All items to be returned must be in the original packaging and will be inspected prior to any exchange being issued. If it is not in its original packaging no refund can be given.<\/p>\n
We are unable to refund you for any postage cost back to Innova Products Limited for change-of-mind returns.<\/p>\n
We advise you get a proof of postage or use a tracking service as we can only refund items that we receive, and we are not responsible for returned items lost in the post.<\/p>\n
If you have any issues or questions, please email: nzinfo@innovaproductsltd.com<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” _builder_version=”4.23″ _module_preset=”default” background_color=”rgba(158,181,203,0.3)” custom_padding=”75px||75px||false|false” custom_padding_tablet=”75px||75px||false|false” custom_padding_phone=”50px||60px||false|false” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”4.23″ _module_preset=”default” width=”55%” width_tablet=”55%” width_phone=”95%” width_last_edited=”on|phone” max_width=”100%” module_alignment=”center” custom_padding=”0px||0px||false|false” custom_padding_tablet=”|7%||7%|false|false” custom_padding_phone=”0px|0%|0px|0%|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”CONTACT US” module_class=”title-area” _builder_version=”4.22.2″ _module_preset=”default” title_font=”|||on|||||” title_text_align=”center” title_font_size=”24px” title_letter_spacing=”5px” title_line_height=”30px” custom_margin=”0px||20px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” text_font=”|300|||||||” text_font_size=”16px” text_line_height=”24px” text_orientation=”center” custom_margin=”||15px||false|false” global_colors_info=”{}”]To contact our sales team or for any information enquiries, please fill in the form below and we will be in touch as soon as we can.[\/et_pb_text][et_pb_button button_url=”\/au\/contact-us” button_text=”contact us” button_alignment=”center” module_class=”underline-buttons contact-us-btn” _builder_version=”4.24.2″ _module_preset=”default” custom_button=”on” button_text_size=”14px” button_text_color=”#808080″ button_border_color=”#808080″ button_border_radius=”0px” button_letter_spacing=”5px” button_font=”|||on|||||” button_use_icon=”off” custom_padding=”35px|0px|4px|0px|false|false” global_colors_info=”{}” button_text_color__hover_enabled=”on|desktop” button_text_color__hover=”#c6c6c6″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
We will be shipping your order from New Zealand, once you receive shipping notification, Standard delivery is 3 \u2013 7 business days, however, delivery can take up to 12 business days* if there are delays in customs and up to 14 business days* during peak periods such as Christmas. (*In major metro areas and capitol […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fb_built=\"1\" _builder_version=\"4.22.2\" _module_preset=\"default\" custom_margin=\"80px||||false|false\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.22.2\" _module_preset=\"default\" width_tablet=\"\" width_phone=\"90%\" width_last_edited=\"on|phone\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.22.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_heading title=\"SHIPPING\" module_class=\"title-area\" _builder_version=\"4.22.2\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.22.2\" _module_preset=\"default\" width_tablet=\"\" width_phone=\"90%\" width_last_edited=\"on|phone\" custom_margin=\"0px||0px||false|false\" custom_padding=\"0px||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.22.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_heading title=\"How long does shipping take?\" module_class=\"faq-title\" _builder_version=\"4.22.2\" _module_preset=\"default\" title_font=\"||||||||\" title_text_align=\"left\" title_text_color=\"#000000\" title_font_size=\"24px\" title_line_height=\"24px\" custom_margin=\"40px||20px||false|false\" global_colors_info=\"{}\"][\/et_pb_heading][et_pb_text _builder_version=\"4.22.2\" _module_preset=\"default\" text_font=\"|300|||||||\" text_text_color=\"#000000\" text_font_size=\"16px\" text_line_height=\"24px\" global_colors_info=\"{}\"]
Christmas Delivery Note:<\/p>\r\n
As we approach theFestive season we would like to inform you that deliveries throughout NewZealand are experiencing delays so please shop early this holiday season to avoid disappointment<\/p>\r\n
Please note the last day for dispatch before Xmas is the 22nd of December 2021<\/p>\r\n
Any orders placed after this will be dispatch from the 10th of January 2022<\/p>\r\n
Please allow 3-5 business days for your package to arrive<\/p>[\/et_pb_text][et_pb_heading title=\"How much does shipping cost?\" module_class=\"faq-title\" _builder_version=\"4.22.2\" _module_preset=\"default\" title_font=\"||||||||\" title_text_align=\"left\" title_text_color=\"#000000\" title_font_size=\"24px\" title_line_height=\"24px\" custom_margin=\"40px||20px||false|false\" global_colors_info=\"{}\"][\/et_pb_heading][et_pb_text _builder_version=\"4.22.2\" _module_preset=\"default\" text_font=\"|300|||||||\" text_text_color=\"#000000\" text_font_size=\"16px\" text_line_height=\"24px\" global_colors_info=\"{}\"]
We offer free shipping on all orders over $50. Orders under $50 are a flat rate charge of $10.00 for shipping.<\/p>[\/et_pb_text][et_pb_heading title=\"What about lost or damaged goods?\" module_class=\"faq-title\" _builder_version=\"4.22.2\" _module_preset=\"default\" title_font=\"||||||||\" title_text_align=\"left\" title_text_color=\"#000000\" title_font_size=\"24px\" title_line_height=\"24px\" custom_margin=\"40px||20px||false|false\" global_colors_info=\"{}\"][\/et_pb_heading][et_pb_text _builder_version=\"4.22.2\" _module_preset=\"default\" text_font=\"|300|||||||\" text_text_color=\"#000000\" text_font_size=\"16px\" text_line_height=\"24px\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]
If you have not received your order within 5 business days or is\u00a0damaged on arrival , please contact Customer Service Monday- Friday 8am - 3pm NZST<\/p>[\/et_pb_text][et_pb_heading title=\"Where do you ship to?\" module_class=\"faq-title\" _builder_version=\"4.22.2\" _module_preset=\"default\" title_font=\"||||||||\" title_text_align=\"left\" title_text_color=\"#000000\" title_font_size=\"24px\" title_line_height=\"24px\" custom_margin=\"40px||20px||false|false\" global_colors_info=\"{}\"][\/et_pb_heading][et_pb_text _builder_version=\"4.22.2\" _module_preset=\"default\" text_font=\"|300|||||||\" text_text_color=\"#000000\" text_font_size=\"16px\" text_line_height=\"24px\" global_colors_info=\"{}\"]
Currently we ship within New Zealand only, check out our stockists to find your closest Strahl retailer<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.22.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.22.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_heading title=\"RETURNS AND EXCHANGES\" module_class=\"title-area\" _builder_version=\"4.22.2\" _module_preset=\"default\" custom_margin=\"30px||||false|false\" global_colors_info=\"{}\"][\/et_pb_heading][et_pb_heading title=\"Faulty Items\" module_class=\"faq-title\" _builder_version=\"4.22.2\" _module_preset=\"default\" title_font=\"||||||||\" title_text_align=\"left\" title_text_color=\"#000000\" title_font_size=\"24px\" title_line_height=\"24px\" custom_margin=\"40px||20px||false|false\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"][\/et_pb_heading][et_pb_text _builder_version=\"4.22.2\" _module_preset=\"default\" text_font=\"|300|||||||\" text_text_color=\"#000000\" text_font_size=\"16px\" text_line_height=\"24px\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]
Strahl\u00ae is made of the highest quality polycarbonate, a material chosen for its incredible strength, clarity and durability. However, if you\u2019re not satisfied with your purchase due to faulty or defective materials, workmanship or manufacturing, please contact our Customer service team to arrange a replacement free of charge.<\/p>[\/et_pb_text][et_pb_heading title=\"Change of Mind\" module_class=\"faq-title\" _builder_version=\"4.22.2\" _module_preset=\"default\" title_font=\"||||||||\" title_text_align=\"left\" title_text_color=\"#000000\" title_font_size=\"24px\" title_line_height=\"24px\" custom_margin=\"40px||20px||false|false\" global_colors_info=\"{}\"][\/et_pb_heading][et_pb_text _builder_version=\"4.22.2\" _module_preset=\"default\" text_font=\"|300|||||||\" text_text_color=\"#000000\" text_font_size=\"16px\" text_line_height=\"24px\" global_colors_info=\"{}\"]
Please choose carefully as we do not refund due to change of mind or incorrect selection.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.22.2\" _module_preset=\"default\" background_color=\"#ecf0f5\" custom_padding=\"75px||75px||false|false\" custom_padding_tablet=\"75px||75px||false|false\" custom_padding_phone=\"50px||60px||false|false\" global_colors_info=\"{}\"][et_pb_row custom_padding_last_edited=\"on|desktop\" _builder_version=\"4.22.2\" _module_preset=\"default\" width=\"65%\" width_tablet=\"55%\" width_phone=\"90%\" width_last_edited=\"on|phone\" module_alignment=\"center\" custom_padding=\"0px|10%|0px|10%|false|false\" custom_padding_tablet=\"|7%||7%|false|false\" custom_padding_phone=\"0px|0%|0px|0%|false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.22.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_heading title=\"CONTACT US\" module_class=\"title-area\" _builder_version=\"4.22.2\" _module_preset=\"default\" title_font=\"|||on|||||\" title_text_align=\"center\" title_font_size=\"24px\" title_letter_spacing=\"5px\" title_line_height=\"30px\" custom_margin=\"0px||20px||false|false\" custom_padding=\"0px||0px||false|false\" global_colors_info=\"{}\"][\/et_pb_heading][et_pb_text _builder_version=\"4.22.2\" _module_preset=\"default\" text_font=\"|300|||||||\" text_font_size=\"16px\" text_line_height=\"24px\" text_orientation=\"center\" custom_margin=\"||15px||false|false\" global_colors_info=\"{}\"]To contact our sales team or for any information enquiries, please fill in the form below and we will be in touch as soon as we can.[\/et_pb_text][et_pb_button button_text=\"contact us\" button_alignment=\"center\" module_class=\"underline-buttons contact-us-btn\" _builder_version=\"4.22.2\" _module_preset=\"default\" custom_button=\"on\" button_text_size=\"14px\" button_text_color=\"#808080\" button_border_color=\"#808080\" button_border_radius=\"0px\" button_letter_spacing=\"5px\" button_font=\"|||on|||||\" button_use_icon=\"off\" custom_padding=\"15px|0px|4px|0px|false|false\" global_colors_info=\"{}\" button_text_color__hover_enabled=\"on|desktop\" button_text_color__hover=\"#c6c6c6\"][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]","_et_gb_content_width":"","footnotes":""},"class_list":["post-43","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n